It started with a simple café visit. What followed was a viral online review that sparked thousands of reactions, shares, and heated debates. The feedback? Brutally honest and deeply emotional. The aftermath? A social media firestorm that left a dent in the brand’s reputation.

While many debated the reviewer’s tone and intent, the bigger takeaway remains:
In the digital age, every customer is a potential broadcaster—and their experience is your public reputation.

So, the question is—are businesses truly listening before the internet does? Read more