On this webinar, we share how to:
- Discover the ‘baseline’ for your typical customer habits and expectations using resources you already have!
- Assess the impact of Brand and Interaction experience on likelihood to recommend using ‘Best in Class’ brand insights using ‘CCX’ or ‘Competitive Customer Experience’ research.
- Incorporate insights with current guest expectations to provide EMEM: Exceptional Moments to make Experiences Memorable.
For the full OTT version of the report, please contact Sarah Morrow of Phoenix Marketing International at firstname.lastname@example.org.
Click here for Part 2: Uncovering the WHY with Empathy Mapping with VOC & Online Reputation!