‘Many companies are embracing technology. They are finding ways to serve the customer using digital tools. Self-service tools give customers control over their experience. Investing in this type of technology can be financially beneficial to a company. It seems like a win/win for both the customer and the company, and it can be. It can also be a risk.’ BARE shares an article by Shep Hyken for Forbes on achieving customer love. Read more
HOW TO CREATE CUSTOMER LOVE IN THE DIGITAL WORLD
ARE YOUR IRRATIONAL FEARS HOLDING BACK YOUR CUSTOMER AND EMPLOYEE EXPERIENCE EFFORTS?
4 THINGS FOR RESTAURANTS TO REMEMBER AS THEY COME OUT OF THE PANDEMIC
BRICK-AND-MORTAR RETAIL IS BOUNCING BACK
SIX CUSTOMER EXPERIENCE LESSONS BUSINESSES CAN LEARN FROM THE HEALTHCARE INDUSTRY