CUSTOMERS ARE CALLING THE SHOTS
THREE STEPS TO CREATING INCREDIBLE VIRTUAL CUSTOMER EXPERIENCES
TO DELIVER BETTER CUSTOMER EXPERIENCE BRANDS NEED TO DEVELOP AN EMPATHETIC MUSCULATURE
CX Week: Solving Employee Experience Problems with Customer Experience Skills
CX Week: The ROI of Improving The Customer Experience
CUSTOMERS ARE CALLING THE SHOTS
‘Years ago, I sat in on a sales presentation. The salesperson shared three options a client might expect when doing business with his company. The options were high quality, quick service and low price. He told the customer, “You get to choose two of the three.”‘ BARE shares an article by Shep Hyken for Forbes on consumer demand trends.
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THREE STEPS TO CREATING INCREDIBLE VIRTUAL CUSTOMER EXPERIENCES
‘Covid has accelerated plenty of business trends, but personalization is one that’s often overlooked.’ BARE shares an article by Shama Hyder for Forbes on virtual personalized services. Read more
TO DELIVER BETTER CUSTOMER EXPERIENCE BRANDS NEED TO DEVELOP AN EMPATHETIC MUSCULATURE
‘Over the last few months, there has been much talk about how an organization’s ability to deliver great service and experience to their customers is dependent on their ability to be empathetic towards their customers.’ BARE shares an article by Adrian Swinscoe for Forbes on empathy between brands and their customers.
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