Entries by Lekha Jambaulikar

Service is Your Differentiator. We Help You Protect It.

  Service is more than a transaction – it’s the emotional and experiential core of your brand. Every interaction, from a seamless online purchase to a meaningful in-store conversation, shapes how customers perceive and remember you.

Real Customers. Real Insights. Real Impact.

Delivering consistent, high-quality service across locations is a challenge. You may have reports, audits or customer surveys – but is that enough to truly understand what’s happening? 

Your Brand Standard, Measured Globally

Your brand isn’t just a logo — it’s a promise. But delivering that promise across regions, languages, and cultures takes more than intention. It takes insight.  Consistency is the currency of trust. And in a global market, it must be earned everywhere. 

Beyond Words: AI-Powered Insights That Read Between the Lines

WASHINGTON, July 29, 2025 /PRNewswire/ — BARE International announced new AI-powered text and emotion analytics, enhancing its Business Intelligence capabilities to deliver real-time customer insights and smarter decision-making.  In the ever-evolving world of customer experience (CX), staying ahead requires more than just data; it needs intelligent action. Our Business Intelligence (BI) team is redefining how […]

Operational Blind Spots? Self-Audits Reveal the Gaps

Every organization aims for seamless operations, but hidden inefficiencies can derail even the best-laid plans. These operational blind spots—missed standards, service gaps, or inconsistent procedures—can compromise quality and customer satisfaction.

Your Brand, Seen Through Your Shoppers’ Eyes

Every brand tells a story — but the version your customers experience may not be the one you intended. From the shelf layout to the final “thank you,” every moment impacts what they believe, feel, and share.  What matters most? Not how you market your brand—but how they live it. 

The Evolution of Hospitality into an Entertainment Industry

Once upon a time, hospitality meant a clean bed, some breakfast, and—if you were lucky—a decent night’s sleep. But those days are gone. Today, hotels have transformed into immersive playgrounds. The line between hospitality and entertainment has blurred—faster than a magician’s rabbit disappearing into a hat. 

The Missing Piece to Your Business Excellence

Every organization strives for excellence — but often, a key element is missing. Strategies are built, goals are set, and performance is tracked, yet the expected outcomes don’t always follow. What’s missing isn’t effort — it’s often insight.