Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more
Tag Archive for: Secret Shopping
44% of Indian customers will leave a brand for lack of customised service and 88% of them will talk about their negative experience with the whole world – which brings us to ask – do you REALLY know happy your customers are?
Shopper’s Stop is the recipient of the first annual BARE International Client Choice Award in India. In 2017 BARE International celebrated its 30th anniversary of supporting businesses worldwide in creating excellent customer experiences. Read more
The promise of artificial intelligence (AI) has permeated across the enterprise giving hopes of amping up automation, enriching insights, streamlining processes and augmenting workers. In many ways making our lives as consumers, employees, and customers a whole lot better. Read more
A company that provides poor customer service is running a great risk of losing a large percentage of its customer base.
We had a unique feedback late last year coming in through a health & fitness client with whom we are running a monthly mystery shopping program – a couple of their stakeholders (franchise owners) had requested to be excluded from the program.
Reason provided? They have been performing consistently well all year long.
BARE International shares an article by Giselle Abramovich for CMO – 5 Retailers That Have Made Experience Their Business. Read more